FAQ's

Absolutely! We accept all credit card payments through our trusted partner, Stripe.

Yes, you can pay in 2 instalments! As long as your event is 3+ months away, we will only take a 50% initial deposit. Once we enter the final 3 months prior to your event, we will raise an invoice for the balance.

Certainly! If you prefer to pay the full amount upfront, you can easily do so on our platform. For any enquiries about this, reach out to our customer service team at 0300 373 2409.

If you need to make any changes to your booking, please call us on 0300 373 2409 or send a WhatsApp message to the same number, so that we can update your invoice accordingly.

Each booking comes with a cooling-off period of up to 14 days. If you need to cancel or postpone your event after this period, please see the Terms & Conditions provided with your booking for further information. Alternatively, please call us on 0300 373 2409.

In the highly unlikely circumstance where your caterer needs to cancel, due to unforeseen circumstances, your Caterly Cover™ will kick in. This means that we will work around the clock to provide a similar replacement or provide a full refund. For more information on your caterer cancelling, please see the Terms & Conditions provided with your booking or feel free to call us on 0300 373 2409.