Catering Excellence Benchmark
We have created the highest standard of quality in the mobile catering industry, solely with our customers in mind.
Stage 1
Review and Online Checks
We review the information provided in their application form and conduct online checks to assess their brand presence and visual identity.
- Having a 5-star food hygiene score
- Scoring a minimum of 4.5 in online reviews, aggregated across multiple platforms
- Producing restaurant-standard, aesthetically pleasing, food out of a good-looking catering unit
Stage 2
The Supplier Telephone Interview
If their application meets our initial criteria, we schedule a telephone interview to discuss their core values, experience, and business approach.
- Learning about the core values that underpin them, as people, and therefore the business
- Learning about their experience at previous events
Stage 3
The Face-to-Face Meeting
At the final stage, we arrange a face-to-face meeting to observe their operations, taste-test their food, and assess their customer interactions.
- To ensure that we have observed how hygienically they handle food
- To ensure that the food taste and quality meets our high expectations
- To ensure that the customer service given meets our high expectations
- Providing successful completion of all 3 stages, we award caterers with the Catering Excellence Benchmark® and welcome them into the Caterly Community.
